Online Scam Prevention

• Install Trusted Security Software: Ensure your loved one’s computer has reputable antivirus and anti-malware software installed. Make sure this software is regularly updated to provide ongoing protection from new threats.

• Monitor Financial Information Sharing: Tell your loved one never to share bank account numbers, passwords or other sensitive details through email or messaging platforms. Stress that legitimate companies and institutions will never ask for this information in an unsolicited message. 

• Guide Them on Handling Attachments and Links: Encourage them to be cautious when opening attachments or clicking on links in emails, especially from unknown senders. If their email program has a preview feature, show them how to use it to check files before downloading.

• Help Create Strong Passwords: Assist your loved one in creating strong, unique passwords for their online accounts. You can even consider using a password manager to help them keep track of their credentials securely.

• Verify “Official” Communications: Help your loved one recognize phishing attempts that disguise themselves as messages from trusted companies like Amazon or PayPal. Show them how to check the sender’s email address to confirm if it’s legitimate. Scammers often mimic familiar company names, but the email address itself is usually a giveaway. 

Offline Scam Prevention

• Be Wary of Unsolicited Calls and Visits: Warn your loved one about potential scammers who may claim to represent utilities, charities or government agencies. Encourage them not to give out any personal information or money over the phone or to anyone who shows up unannounced. 

• Spot High-Pressure Sales Tactics: Explain that scams often involve someone trying to pressure them into making quick decisions. Teach them to be cautious and take their time before agreeing to any purchase or donation. No legitimate offer should require immediate action. 

• Verify Charities Before Donating: Help your loved one research charities before making donations. Scammers often create fake charities, especially during times of crisis. Reliable sources like Charity Navigator can help confirm the legitimacy of a charitable organization.

• Avoid “Emergency” Scams: Scammers may pretend to be a family member or friend in trouble, asking for urgent help through wire transfers or gift cards. Encourage your loved one to always verify the story by contacting the family member directly through known phone numbers.

• Be Cautious with Cash and Check Transactions: Suggest that your loved one avoid giving cash or writing checks to people they don’t fully trust. If they need to make payments, using credit cards can offer better fraud protection. 

Remember that scams are constantly evolving. Regularly revisiting these tips and remaining open to discussions can help both you and your loved one stay ahead of scammers.